Installation
Help getting NudgeClip installed and connected to the right Shopify store.
Support
How can we help?
Get help with installation, storefront app embed setup, assigning product videos, billing questions, and bug reports.
Contact support
Email NudgeClip support and include your shop domain, the product URL or product title, and a short description of what you need help with.
info@nudgeclip.comWe usually reply within 1-2 business days.
Topics
What support can help with
App embed
Theme app embed checks when the storefront widget is not appearing.
Assigning product videos
Guidance for choosing Shopify Files videos and assigning them to products.
Billing/pricing
Questions about plan access, billing state, or app subscription details.
Bugs
Unexpected app, storefront, or video display behavior.
Help
Frequently asked questions
How do I enable NudgeClip on my storefront?+
Open your Shopify theme customizer, go to App embeds, enable the NudgeClip storefront app embed, and save the theme. After that, the widget can appear on supported product pages when a product has video settings.
How do I add a video to a product?+
Open a product in Shopify Admin, use the NudgeClip product video controls, then upload a video or choose an existing video from Shopify Files. Save the product settings when you are done.
Why is my video not showing?+
Check that the storefront app embed is enabled, the product has a video assigned, the video is available in Shopify Files, and the desktop or mobile visibility setting matches the device you are viewing.
Can I show different videos on different products?+
Yes. NudgeClip is built for product-specific video assignment, so different products can show different Shopify-hosted videos.
Does NudgeClip use third-party video hosting?+
No. NudgeClip is designed around Shopify Files, so merchants do not need to use third-party video URLs.